In today’s knowledge arena, employees are most important. In past it was the process that was important. Today it is the people. Nobody understands this better than Vineet Nayar, CEO of HCL Technologies.
He has brought some very interesting changes and speaks of an innovative approach to manage employees. Some of his innovations are:
1. The managers at HCL are rated both by Seniors and their subordinates
2. The rating is available at the intranet and anyone can see it, even the juniors
3. There is an online help desk approach and every employee, be it a fresher or senior executive opens a ticket there for absolutely any issue they may have. Furthermore, it is the employees who close the ticket and no on else.
4. His philosophy is Employees first, customer second even in front of the customers.
5. Mr. Nayar replies to each and every question or query that is posted on a common forum personally everyday week.- He does this on Sunday morning
Amazing Leadership !!
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2 comments:
But whats the work done by Indian MNC Owners to Nation?
There are Indian MNC Owners who are rich but why they are not paying good to their employees neither any contribution to Nation.?
Give your sound for this too. Ask your CEO's about their contribution to Nation.
Balaji,
You have a raised a potent question. Although my post was not related to the topic, I'd like to propose my understanding on the topic you questioned.
Honestly, I do not have any idea what are the tangible contribution of Mr. Vineet to Nation. However, some of the intangible contributions that according to me add value to this nation include enpowerment of his people that will create numerous leaders for the country ( Read Indian MNC), perhaps winning number of contracts from Abroad clients that will directly impact the GDP of the country, and introduction of management that is referred by Management Guru's from Harvard is Harvard Business Review ( Feb Edition). The world, my friend, is taking notice.
While I concur with you that Indian MNC CEO should contribute to the nation, I beg to differ with the parameters you may have. I believe if a person is doing his job at his best, enabling numerous other to grow under his shadow he is contributing to increase the intellect in the country.
As for your point raised on insufficient wages to the employees, I again differ. I think in the talent crunch market of India, a person having skills and smartness quotient would command the salary he deserve. We are not in Babu system and License Raj. If any employee feels he is not paid sufficiently, why would he stick to the organization ?
Remember many Indian MNC Owners are rich but at the same time, let us ask any 24 something employed professional whether five years back his parents ever thought he will earn the money he does now !!
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